Accessible Transportation Guide
The Complete Guide to NEMT & Accessible Transportation
Everything you need to know about Non-Emergency Medical Transportation — what it covers, who qualifies, how to book, and why Handicab has served Cheyenne and the Tri-State area since 2000.
What Is NEMT?
Non-Emergency Medical Transportation (NEMT) Non-Emergency Medical Transportation (NEMT) is a federally recognized healthcare benefit that provides safe, scheduled rides to medical appointments for people who cannot use standard transportation due to a disability, chronic illness, or mobility limitation.
Unlike an ambulance — which responds to emergencies — NEMT is planned in advance. It is the bridge between a patient and their care: dialysis three times a week, chemotherapy every other Tuesday, physical therapy after a hip replacement. Without reliable NEMT, missed appointments become missed treatments, and missed treatments become preventable hospitalizations.
Medical Appointments
Dialysis, chemotherapy, physical therapy, specialist visits, lab work, imaging — any scheduled medical need.
Wheelchair & Stretcher Transport
Fully equipped vehicles with ramps, lifts, and tie-downs for manual and power wheelchairs, and stretcher-level transport.
Ambulatory Assistance
Door-to-door escort for patients who can walk but need assistance boarding, navigating, or managing mobility aids.
Discharge Rides
Safe, reliable transport home after hospital or facility discharge — no waiting for a family member who can't get away.
Pharmacy & Follow-Up
Prescription pickups, post-op follow-ups, and recurring treatment schedules handled with consistent, familiar drivers.
Facility Transfers
Transfers between hospitals, nursing homes, rehabilitation centers, and assisted living facilities.
Who Qualifies for NEMT?
NEMT is available to a broad range of patients. If any of the following describe you or someone you care for, you likely qualify — and Handicab can help you get there.
Not Sure If You Qualify?
Call us at 720-210-0058. We will help you determine eligibility, verify Medicaid or VA coverage, and get you scheduled — at no cost to you if you qualify.
How to Book a Ride
Booking with Handicab takes less than five minutes. Here is exactly what to expect from your first call to your door.
Call or Request Online
Call 720-210-0058 or submit a ride request on our website. Have your appointment date, time, pickup address, and destination ready.
Confirm Your Needs
Tell us your mobility equipment (wheelchair type, stretcher, ambulatory), any attendant requirements, and insurance or Medicaid information.
Receive Confirmation
We confirm your ride, driver name, and estimated pickup window. We call you the day before as a reminder.
Door-to-Door Service
Your driver arrives at your door, assists you to the vehicle, secures your equipment, and escorts you to your appointment entrance.
NEMT vs. Rideshare vs. Taxi
Not all rides are equal. Here is why NEMT is the only appropriate choice for patients with mobility or medical needs.
| Feature | NEMT | Rideshare | Taxi |
|---|---|---|---|
| Wheelchair-accessible vehicle | — | — | |
| Trained medical transport driver | — | — | |
| Stretcher / reclined transport | — | — | |
| Medicaid / insurance billing | — | — | |
| Door-to-door escort | — | — | |
| Equipment tie-down & securement | — | — | |
| Scheduled recurring rides | — | — | |
| Available same day (call ahead) |
Service Areas
Handicab operates throughout Cheyenne and the broader Tri-State region. If you are unsure whether we serve your location, call us — we will tell you straight.
Long-distance medical transport available by arrangement. Call 720-210-0058 for out-of-area quotes.
Why Handicab?
We have been providing NEMT since 2000 — with transportation roots going back to 1996. That is not a marketing line — it is over 25 years of knowing exactly what a patient needs when they are at their most vulnerable, and showing up anyway.
25+ Years of NEMT
Providing non-emergency medical transportation since 2000 — with transportation experience dating to 1996 — Handicab has served tens of thousands of patients across Wyoming and the Tri-State area.
Trained, Compassionate Drivers
Every Handicab driver is trained in passenger assistance, wheelchair securement, and medical transport protocols. They are not just drivers — they are care partners.
Fully Equipped Fleet
Our vehicles are purpose-built for medical transport: ramps, lifts, tie-downs, bariatric capacity, and climate control. Not a converted minivan — a real NEMT fleet.
Insurance & Medicaid Accepted
We work directly with Wyoming Medicaid, VA benefits, and most major insurance plans. We handle the paperwork so you can focus on your health.
Reliable Scheduling
We confirm every ride, send reminders, and monitor appointment windows. If you are running late, we wait. If your schedule changes, call us — we adapt.
Local, Not a Call Center
When you call 720-210-0058, you reach a real person in Cheyenne who knows your neighborhood, your hospital, and your name.
Frequently Asked Questions
What is NEMT?
NEMT stands for Non-Emergency Medical Transportation. It provides safe, scheduled rides to and from medical appointments for people who cannot use standard transportation due to a disability, illness, or mobility limitation.
Does Medicaid cover NEMT rides in Wyoming?
Yes. Wyoming Medicaid covers NEMT rides to covered medical appointments for eligible members. You must schedule in advance and use an approved provider. Call us at 720-210-0058 to verify your eligibility.
How far in advance do I need to book?
We recommend 24–48 hours for scheduled appointments. For urgent same-day needs, call us directly and we will do our best to accommodate you.
Can a family member or attendant ride along?
Yes. One attendant or caregiver may ride at no additional charge. Additional passengers may be accommodated depending on vehicle availability — ask when you book.
What if my appointment runs long?
Let your driver know when you arrive. We monitor appointment windows and will wait or arrange a return pickup. Always call 720-210-0058 if your schedule changes.
Do you transport bariatric patients?
Yes. We have bariatric-capable vehicles and equipment. Please mention this when booking so we can dispatch the right vehicle.
Ready to Ride?
Book Your NEMT Ride Today
Call us directly or submit a ride request online. We serve Cheyenne and the Tri-State area, 7 days a week.
307 E 20th St, Cheyenne, WY 82001 · Serving the Tri-State Area Since 2000
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